PlanoHero Helpdesk
  • English
  • Polish
  • Russian
  • Ukrainian
Go to website
Back
Articles on:Common issues
Authorization and profile settings

Categories

  • Common issues
  • Tasks
  • Edit store plans
  • View store plans
  • Planogram editing
  • View planograms
  • Equipment editing
  • View equipment
  • Products
  • Notifications
  • Reports
  • Control
  • Application PlanoHero Layout
  • PlanoHero Size App
  • What's new?
  • Preparing data for the PlanoHero service
    Before starting to work with PlanoHero, we recommend to review the following materials that describe the process of collecting information that allow faster set up of the service. An example of the format for filling in equipment parameters (pallets, stand, cash register, shop terminal, weighter (for vegetables/fruits), cart, etc. - example of collecting equipment parameters та centralised file forFew readers
  • Personal account settings
    To enhance your experience with PlanoHero and to save time, you can set personalized settings for your account. To set up your personal settings, click on your avatar on the top panel, then click on the Personal settings button and make the necessary changes to the parameters for the Store plans block, the Planograms block, or the Send planograms for execution functionality.Few readers
  • Authorization
    Authorization Access to the PlanoHero service is provided by a service administrator in your company. As soon as an administrator opens access, you will receive an email with information about the connection. After clicking “Register” in the letter, you will open a registration form where you need to fill out the fields: Name Surname Password Confirm passwordFew readers
  • Service and profile settings
    How to change the language of the service? PlanoHero service is implemented in Ukrainian, Russian, English, Chinese, Japanese, Turkish, Thai, Arabic, Lithuanian, Korean and Polish. To change the language of the service, you need to go to the “Settings” on the BES solution. Clicking on the “Language” block opens a panel where you can select the desired one from the drop-down list of available languages. After that, this page and all available solutions (including PlanoHero) will be updated iFew readers
  • Create users
    Create users Only an administrator with an Admin Panel solution can create new users and manage the access of already created users. To create a new PlanoHero user profile, click on the button "Invite a user" (upper right corner) on the “Users” page of the Admin Panel solution. Then the panel where you want to enter its data opens: Photo Last name First name E-mail Phone number Date of biFew readers
  • Create a role
    Create a role Only an administrator with an Admin Panel solution can create roles and control access to already created roles. A button "Create a role" on the "Roles" page is used to create a role. After clicking on it, there opens a panel where you need to fill in the fields: Title - the title of the role. Role Type - The list of PlanoHero solutions recommended for users is: Store Manager and PlaFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025 PlanoHero Helpdesk